At Nishat Nursery, we aim to provide quality plants, gardening products, nursery products, landscaping services, and related services. Because plants are living products and certain services involve customized work, refunds, cancellations, returns, and replacements are subject to the terms below.
Customers may request cancellation of an order before it has been dispatched or prepared for delivery.
Cancellation requests should be made as soon as possible through the contact details provided on our website.
Once an order has been dispatched, delivered, or prepared specifically for the customer, cancellation may not be possible.
Customized, specially ordered, or project-specific products may not be eligible for cancellation.
A refund may be considered in the following circumstances:
An order was cancelled and the cancellation was accepted before dispatch or preparation.
The customer received an incorrect product.
A product was significantly damaged before or during delivery and the issue is reported within the applicable reporting period.
Nishat Nursery is unable to fulfil a confirmed order.
A refund is otherwise required under applicable law or has been specifically approved by Nishat Nursery.
Refund eligibility will be determined based on the circumstances of each case.
Plants are living products and their appearance and condition can naturally vary.
Differences in:
Size
Shape
Leaf colour
Number of leaves
Growth
Seasonal appearance
do not necessarily constitute a defect.
Once a plant has been delivered and accepted by the customer, Nishat Nursery generally cannot guarantee its survival because plant health may be affected by watering, sunlight, soil, temperature, pests, diseases, handling, and other environmental conditions outside our control.
If you receive a damaged, defective, or incorrect product, please contact Nishat Nursery as soon as possible.
Customers may be requested to provide:
Order details
Photographs or videos of the product
Photographs of the packaging, where applicable
A description of the issue
After reviewing the matter, Nishat Nursery may offer an appropriate resolution, which may include replacement, store credit, repair, or refund, where applicable.
Unless otherwise agreed or required by applicable law, the following may not be eligible for a refund:
Plants that have been damaged due to improper care after delivery.
Products damaged after acceptance by the customer.
Customized or specially prepared products.
Products that have been used, altered, or damaged by the customer.
Completed gardening, landscaping, plantation, or maintenance services.
Services or materials specifically purchased or arranged for a customer's project.
For landscaping, gardening, plantation, maintenance, or other service projects:
Cancellation terms may depend on the stage of the project.
Costs already incurred for labour, materials, transportation, or specially arranged products may not be refundable.
If a project has already commenced, any refund will be assessed based on the work completed and costs incurred.
Additional work outside the agreed scope may be charged separately.
Once a refund has been approved, it will normally be processed through the original payment method where possible.
The time required for the refund to appear in the customer's account may depend on the payment provider, bank, or financial institution.
Nishat Nursery is not responsible for delays caused by third-party payment providers or banks.
Delivery or transportation charges may be non-refundable, particularly where the order has already been dispatched or delivery has been attempted.
Where an incorrect or damaged product is supplied due to an error attributable to Nishat Nursery, the applicable delivery charges may be considered as part of the resolution.
Where appropriate, Nishat Nursery may offer a replacement instead of a refund.
Replacement availability will depend on:
Product availability
Nature of the issue
Condition of the returned product, where applicable
Seasonal availability of plants
The circumstances of the order
To request a refund, cancellation, or replacement, please contact Nishat Nursery with:
Customer name
Order number or transaction details
Phone number or email address
Reason for the request
Supporting photographs or documents, where applicable
Our team will review the request and communicate the available resolution.
Nishat Nursery reserves the right to investigate transactions that appear fraudulent, unauthorized, misleading, or otherwise suspicious.
Refunds may be withheld or delayed while an investigation is conducted, subject to applicable law.
Nishat Nursery reserves the right to modify or update this Refund & Cancellation Policy from time to time.
Any revised policy will be published on the website with an updated Last Updated date.
This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the applicable laws of India.
For refund, cancellation, replacement, or order-related enquiries, please contact:
Nishat Nursery
Email: nishatnursery98@gmail.com
Phone: 9093227944
Address: Sarabaria, Deganga, 24 Pgs. (N), Kolkata - 743424